Business Performance Group

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone-from the top down-must demonstrate personal responsibility and integrity.

Designed specifically for government training, the 35 video clips in the Accountability Toolkit will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results.

The clips are provided in 9 Chapters on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.  CLICK HERE to view Sample Leaders Guide

Login above to preview Chapter 1 - Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

Click here to preview Chapter 2 - Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

Click here to preview Chapter 3 - Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

Click here to preview Chapter 4 - Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

Click here to preview Chapter 5 - Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

Click here to preview Chapter 6 - Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it. 

Click here to preview Chapter 7 - Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work. 

Click here to preview Chapter 8 - Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on. 

Click here to preview Chapter 9 - Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam! 



 

Key Training Points:

• Supports government accountability initiatives by modeling 9 principles of personal responsibility
• Improves efficiency by emphasizing the importance of clear communication, goal setting and follow through
• Stretches training budgets by providing a library of video clips that can be used in a variety of applications

Product type: DVD

Video length: 47 Minutes

Available languages: English