Business Performance Group

Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills.

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios that highlight the five positions taken by most people during contentious situations: avoiding, accomodating, competing, compromising, and collaborating.

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

* A CRM Learning Production

Key Training Points:

• Proven methods for recognizing conflict
• The five most valuable methods of conflict resolution
• The two basic dimension of human behavior in conflict situations
• How to take responsibility for conflict and its resolution

Product type: DVD

Video length: 20 Minutes

Available languages: English