Human Resources Training Products
The Difficult Guest
The Difficult Guest training video picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance.
Guests don't start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around.
Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how.
With outrageous comedy and customer and employee interactions we can relate to, The Difficult Guest presents a straightforward, easy-to-remember approach for making our relationships with difficult customers LAST. The workbook, user's guide, and supplemental role-play video make it easy for trainers and managers to offer solid behavioral training that reinforces the concepts outlined in the film.
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Key Training Points:
- Listen and let them vent
- Apologize for their trouble
- Solve their problem
- Thank them for their business
Product type: DVD
Video length: 22 Minutes
Available languages: English, French Canadian, Spanish, Dutch, Cantonese (Call to order)
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