Business Performance Group

The Right Words at the Right Time
Customer service recovery for government! This video takes public employees through a step-by-step process for dealing with customers when things go wrong.

Topic(s): Attitude / Accountability, Communication Skills, Conflict Resolution, Customer Service, Government, Legal & HR Issues, Listening

Complaints: Five Tactics for Handling Complaints Effectively
This program includes everything needed to run a training course on effective complaint handling, allowing for even a large group to be trained to a consistent standard.

Topic(s): Customer Service, Internal Customer Service, Listening, Retail, Sales Training, Telephone Skills

What Do You See?
This award winning film, used in dignity training around the world, highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion.

Topic(s): Communication Skills, Customer Service, Diversity / Respect, Generational Issues, Healthcare

Preventing Workplace Bullying
Workplace bullying leads to increased stress, reduced productivity and physical and emotional harm. This program offers practical instruction on recognition and prevention.

Topic(s): Bullying, Diversity / Respect, Employee Wellness, Harassment / Discrimination, Legal & HR Issues, Stress Management, Workplace Violence

Turn ’Em On, Turn ’Em Loose!
Create and implement a culture that encourages team members to be abundant, make magic and be real.

Topic(s): Attitude / Accountability, Diversity / Respect, Empowerment, Teamwork

Meetings, Bloody Meetings (2012 edition)
Make meetings more productive! John Cleese is back with a re-make of the best-selling training video of all time — this time starring as the judge! This updated program includes the newest technologies as used in business today!

Topic(s): Meeting Skills, Presentation Skills

Lessons from Miracle on the Hudson
Remind your employees of the importance of making safety and preparedness a priority with these compelling video clips featuring Captain "Sully" Sullenberger.

Topic(s): Attitude / Accountability, Leadership, Meeting Openers, Problem Solving/Decision Making, Safety, Teamwork

Dealing with Third Parties
Good business, global regulations and necessary levels of awareness all dictate you perform due diligence — find out everything you can about third parties before you do business with them.

Topic(s): Legal & HR Issues, Problem Solving/Decision Making

Responsible Business Communication
Protect your organization! Follow the basic rules of business correspondence; avoid far-reachiing and often unforseen legal implications.

Topic(s): Communication Skills, Legal & HR Issues, Spanish Language Products, Writing Communication

Harassment: Sex, Religion, and Beyond (Manager Version)
Supervisors and managers gain valuable tips on watching for harassment in any form, and stepping in early before situations escalate, becoming a more serious problem.

Topic(s): Diversity / Respect, Leadership, Legal & HR Issues, Management / Supervisory Skills, Problem Solving/Decision Making, Sexual Harassment, Spanish Language Products, Teamwork